08 Sep 2010 
Support Center » Knowledgebase » TroubleShooting Login Issues
 TroubleShooting Login Issues
Solution

If you are experiencing login issues, please ensure you have the correct username
and password combination. Despite sounding an unlikely cause of the issue,
you'd be surprised how often this is the cause of the problem.

Things to be careful of:

1) That you don't have a space after or before either the username or password

2) That you are correctly typing in the password provided

3) If you have changed your password to JVManager2 then this will change your
password to MyMarketingGoldmine.com AND MyMarketingNewsletter.com

Please also keep in mind that usernames and passwords are CasE SenSItivE.

MyMarketingGoldmine Members can retrieve their login details using
the Forgotten Password feature.

Retrieve your username and password here Click Here To Troubleshoot Login Issues

If you continue to experience issues, please submit a Support Ticket

A SMALL MINORITY OF USERS - we believe IE 6.0 users may be required
to enter their username and password TWICE. If the first popup login box does
NOT allow you in, please DON'T PRESS CANCEL and enter the details into
the SECOND popup login box. We will try to find a more permanent fix for this
issue but this is the workaround currently.

If you have your access details and are still unable to login then please follow the
instructions / procedures outlined on the following page



Article Details
Article ID: 1
Created On: 09 Apr 2008 02:20 AM

 This answer was helpful  This answer was not helpful

 Back
 Login [Lost Password] 
Email:
Password:
Remember Me:
 
 Search
 Article Options
Home | Register | Submit a Ticket | Knowledgebase | Troubleshooter | News | Downloads
Language:

Help Desk Software By Kayako SupportSuite v3.20.02